All purchases of products are shipped from our warehouse in Thailand by reputed courier agencies as follows: Thailand Post, EMS, Kerry Express, Flash Express, Alpha Fast.
The shipping fee of ฿55 will be charged for Bangkok and Upcountry Destinations.
Handling fee is charged at a flat rate of ฿20 for all orders within Thailand.
All shipping and handling charges will be displayed at the checkout page before payment is made by the customer. No hidden additional fee is incurred that is not displayed.
Order deliveries by courier will be made between 9am to 5pm from Monday to Saturday (Closed during public holidays)
Please allow 3 to 5 business days for delivery after the products have been dispatched.
Upon delivery, the package will need to be signed for. Mystique Arom takes no responsibility for goods signed by an alternative person at the given address.
Mystique Arom takes no responsibility for goods damaged after delivery.
Any claims regarding incorrect shipment, incorrect quantity, size, scent or product must be reported via email within 3 days of delivery.
Goods delivered can only be exchanged if the item is damaged or incorrectly shipped.
Refund Policy
EXCHANGE POLICY
We understand that shopping for skincare is a personal purchase and we want to delight you with our product. For this reason, we will gladly issue exchange for any unopened merchandise in Thailand that is notified within 3 days from the date of delivery and provided they comply with the following reasons:
1. Damaged Item: Packaging or product itself is physically damaged on arrival.
Condition for exchange: Product must be sealed. Product must not be used. Items must include all packaging and accessories.
2. Received wrong item: Item received is not what you ordered. In terms of size, scent or the product itself.
Condition for exchange: Packaging & product must be intact in original condition. Product must be sealed and must not be used.
Meet the requirements above? Simply contact us to process your request.
Mystique Arom takes no responsibility for goods damaged after delivery.
Any claims regarding damaged items, incorrectly received items or shortages must be reported via email within 3 days of delivery.
Requesting for Exchange:
Contact us via email: info@mystiquearom.com within 3 days of delivery in order to process your request. Please attach a photo of the item that you wish to return. Provide us with your order number and the item you wish to return.
CANCELLATION POLICY
Once the order has been placed, no Cancellation or Refund is applicable.
รีวิว
ยังไม่มีรีวิว